This is a courtesy translation. In case of any discrepancy, the Spanish version shall prevail.
1. Data controller
Dr. José Octavio Rosales Sagaseta, physician and specialist in Orthopedics (professional license 6382924 and specialty license 10996139), with address for notices at Av. 20 de Noviembre No. 82, Int. 125, Col. Centro, Alcaldía Cuauhtémoc, C.P. 06020, Ciudad de México, is responsible for the processing of the personal data you provide through this website and the contact channels listed on it, under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties and other applicable regulations.
For any matter related to this notice, please write to contacto@droctaviorosalessagaseta.com.
2. Personal data we collect
This website has no user accounts and does not store information in its own database. Data is collected only when you choose to contact the practice through the form, the WhatsApp buttons, a phone call or social media. In those cases we may collect:
- Identification and contact data: name and phone number.
- Request details: reason for visit, preferred location and the message you write.
Sensitive personal data. The reason for your visit or the description of your symptoms may constitute health data, which is considered sensitive. Please do not send test results, diagnoses or detailed clinical information through these channels; that information is collected during the consultation. By voluntarily sending this type of information, you give your express consent for it to be processed solely for the primary purposes described in this notice.
3. Purposes of processing
Primary purposes, necessary to handle your request and not requiring additional consent:
- Responding to your message and providing guidance on the service you request.
- Scheduling, confirming, rescheduling or cancelling appointments.
- Following up on any medical care provided to you.
Secondary purposes: your data is not used for advertising, marketing or commercial prospecting.
4. How data is received
The form on this website does not send information to a server: it opens a WhatsApp conversation with your details already written, and you decide whether to send it. Therefore, information you share through WhatsApp, Instagram, Facebook or YouTube is also governed by the privacy policies of those platforms (Meta Platforms, Inc. and Google LLC, respectively).
5. Data transfers
Your personal data is not sold, rented or transferred to third parties. It may only be shared when necessary for your medical care (for example, with the hospital where a procedure takes place) or when required by a competent authority, as provided by law.
6. ARCO rights and withdrawal of consent
You have the right to access your personal data, rectify it if inaccurate, cancel it when you consider it is not needed for the stated purposes, and object to its processing for specific purposes. You may also withdraw any consent you have given.
To exercise these rights, send a request to contacto@droctaviorosalessagaseta.com including:
- Your name and a means to send you the response.
- A document proving your identity or, where applicable, that of your legal representative.
- A clear description of the data and the right you wish to exercise.
You will receive a response within the time limits set by law. If you believe your right to data protection has been violated, you may contact the competent authority.
7. Cookies and third-party services
This website does not use its own cookies or any advertising or visitor-tracking tools. Some content is loaded from third-party services that may record technical browsing data, such as your IP address:
- Google Fonts, for the site’s typography.
- Google Maps, for the location maps.
- YouTube, for videos in the Media section, using its privacy-enhanced mode; a video loads only when you play it.
The website’s hosting provider may generate technical access logs for security and operational purposes.
8. Changes to this notice
This notice may be updated due to changes in the law or in our processes. Any change will be published on this page, indicating the date of the last update.